Getting Started
Create an account, choose a plan, add a deal, and upload the documents you want LAB9 INTELL to review. Current plan limits and included features are always shown on Pricing and Billing.
View pricingSupport
Get answers. Keep the deal moving.
Need help with your account, billing, uploads, or an Investment Brief? Start with the common questions below or contact LAB9 INTELL Support.
Contact LAB9 INTELL Support
For account, billing, upload, analysis, or product questions, email our support inbox and include enough context for us to understand what happened.
Email Supportsupport@lab9intell.com
Include your account email, the deal name if relevant, and the exact error or question. Never send your password, authentication codes, API keys, or full payment-card details.
Support topics
Uploads & Analysis
Upload the deal package you have available. If information is missing, contradictory, or unsupported, LAB9 INTELL may return a preliminary score or Needs More Information instead of forcing a conclusion.
Investment Briefs & Scores
Investment Briefs organize the numbers, risks, evidence, missing information, and next steps supported by the documents you provide. Scores and verdicts are decision support, not guarantees or investment advice.
Read decision-support termsBilling & Subscriptions
Paid subscriptions renew at the displayed billing interval until cancelled. Signed-in users can manage or cancel a subscription from Billing or the available customer portal. Cancellation stops future renewal; current-period access and refund treatment follow the Terms and applicable law.
Privacy & Documents
Uploaded documents are handled through private storage and may be processed by service providers, including an AI/model provider, when you run provider-assisted analysis. Review the Privacy Policy for current processing, retention, and deletion details.
Read Privacy PolicyOperators Network
The Operators Network is Coming Soon. You can join the Founding Members Waitlist today; roadmap capabilities are planned and may evolve before release.
Explore Operators NetworkCommon questions
Why does my analysis say Needs More Information?
LAB9 INTELL uses evidence and confidence gates. When important underwriting information is missing or confidence is too low, the safer result is Needs More Information rather than a forced pass/fail conclusion.
Does LAB9 INTELL make the investment decision for me?
No. LAB9 INTELL is decision-support software. You remain responsible for verifying material facts, assumptions, professional diligence, and the final investment or financing decision.
How do I cancel Starter?
Sign in, open Billing, and use the subscription-management option available there. Cancellation prevents the next renewal; see the Terms of Service for the current-period and refund rules.
What should I include when contacting support?
Your account email, the relevant deal name if applicable, the exact error message or unexpected behavior, and a screenshot when helpful. Do not send passwords, authentication codes, API keys, or full card details.
Can I join the Operators Network now?
You can join the Founding Members Waitlist now. The network itself is still Coming Soon.
Where can I read how LAB9 handles my documents?
The Privacy Policy explains current storage, provider-assisted processing, retention, deletion, and security practices.
Still need help?
Email LAB9 INTELL Support and we’ll use the information you provide to understand the issue and respond through the available support channel.
Contact Support