Terms of Service

You must be at least 18 years old and legally able to enter into a binding agreement to use the Service. If you use the Service on behalf of a company, partnership, fund, or other entity, you represent that you have authority to bind that entity to these Terms, and “you” includes that entity.

You agree to provide accurate registration information, to keep your credentials confidential, and to take responsibility for all activity that occurs under your account. Notify us promptly at support@lab9intell.com if you suspect unauthorized access or use.

LAB9 INTELL is software for organizing, extracting, calculating, analyzing, and presenting information relating to investment real estate opportunities. Depending on the inputs and evidence you provide, the Service may produce Investment Briefs, scores or verdicts, financial metrics, risk flags, missing-information items, diligence prompts, communications drafts, LOI drafts, and other workflow outputs.

The Service is decision support only. It does not make your investment decision, and using it does not create a fiduciary, advisory, brokerage, appraisal, lender, attorney, accountant, engineer, environmental-consulting, inspection, or other professional relationship between you and us.

You are responsible for the legality, accuracy, completeness, currency, and your rights in any document, data, figure, or assumption you upload or provide. We do not independently authenticate every document, public record, lease, rent roll, financial statement, representation, or third-party fact unless the Service expressly states that a specific item was verified.

Missing, stale, contradictory, or inaccurate source data can materially affect outputs. You must independently verify material facts before acting on any output.

The Service may use deterministic calculations, automated rules, document extraction, and artificial-intelligence or model-assisted processing. Outputs may contain errors, omissions, unsupported assumptions, stale information, or misinterpretations.

Scores, verdicts, risk labels, modeled scenarios, emails, LOIs, summaries, and similar outputs are not guarantees of value, performance, financing, closing, occupancy, rent, market conditions, or investment outcome. A “Needs More Information” result, a preliminary score, a confidence indication, or a missing-evidence flag should be treated as a limitation of the analysis, not overridden as a final conclusion. You remain responsible for independent review.

Outputs are informational and are not, and must not be relied on as:

• an appraisal or valuation opinion;
• a broker opinion of value;
• lender underwriting, credit approval, or a commitment to lend;
• a title, survey, or zoning review;
• a property condition assessment or inspection;
• an environmental review;
• legal, tax, accounting, or investment advice;
• securities offering advice;
• engineering or architectural advice; or
• insurance advice.

Engage qualified professionals where appropriate before committing capital or signing binding documents.

You agree not to:

• use the Service for unlawful, fraudulent, abusive, infringing, deceptive, or harmful purposes;
• upload content you lack the rights or authority to provide;
• introduce malware or malicious code, attack the Service, scrape in a way that disrupts it, conduct denial-of-service activity, or bypass security controls, rate limits, usage controls, or plan entitlements;
• reverse engineer, decompile, or attempt to discover source code, except where non-waivable law permits;
• use the Service or its outputs to build, train, benchmark for publication, or operate a directly competing commercial underwriting product without our written permission, where such a restriction is permitted by law; or
• resell, sublicense, white-label, or commercially redistribute access to the Service itself without our written permission.

You may use and share generated outputs, drafts, and deal materials in connection with your own investment, financing, diligence, negotiation, brokerage, advisory, or transaction activities, subject to these Terms and third-party rights.

Paid plans are recurring subscriptions processed by Stripe or another disclosed payment processor. By purchasing a recurring plan, you authorize recurring charges at the displayed price and billing interval, plus applicable taxes, until you cancel.

The current plan price, included usage or analysis limits, and paid-plan features are shown on the Pricing and Billing pages and may change prospectively; material price changes apply only after notice and as permitted by law.

You can manage or cancel your plan through Billing or the customer portal where available. Unless expressly stated otherwise, cancellation prevents future renewal and paid access continues through the current paid period; amounts already paid are non-refundable except where required by law. A failed or reversed payment may result in suspension or restriction of paid access.

You retain ownership of the deal documents and data you upload, to the extent you own them, and you represent that you have the necessary rights and permissions to provide them.

You grant LAB9 INTELL and its service providers a limited, worldwide license to host, copy, transmit, parse, extract, transform, analyze, and otherwise process your inputs solely to operate, secure, support, and improve the Service and to comply with law, subject to the Privacy Policy. Handling of your information is described in the Privacy Policy and our security practices; no system can be guaranteed to be completely secure.

Subject to applicable law, third-party rights, and these Terms, as between you and LAB9 INTELL you may use generated outputs for your own internal, business, and transaction purposes.

LAB9 INTELL retains all rights in the underlying software, code, models, scoring frameworks, workflows, templates, prompts and instructions, interface, design, trademarks, and methods. Similar or identical outputs may be generated for different users because outputs can depend on common facts and templates; we do not guarantee exclusivity in any output.

The Service relies on third-party infrastructure and services, including hosting, database, authentication, storage, payment processing, communications, and AI or model providers. Their availability, changes, or failures may affect the Service. Separate third-party terms may apply to third-party services you access on your own. Privacy treatment is described in the Privacy Policy.

We do not guarantee that the Service will be uninterrupted or always available. We may maintain, update, modify, suspend, or discontinue features at any time.

Capabilities described as “Coming Soon,” planned, or on our roadmap are forward-looking, may change, and may never be released. They are not purchased guarantees unless expressly included in a paid plan at the time of purchase. Nothing in this section limits statutory rights that paid users cannot waive.

The LAB9 INTELL name, logo, site, software, content, and underlying technology are protected by intellectual-property laws and owned by LAB9 INTELL and its licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

If you voluntarily provide feedback or suggestions, you grant us permission to use them without restriction or compensation, and we will not identify you publicly as the source unless you authorize it.

You may stop using or cancel the Service at any time. We may suspend, restrict, or terminate access for material breach, nonpayment, fraud, abuse, security risk, legal requirement, threat to the Service or others, or misuse. Where practical and lawful, we may provide notice and an opportunity to cure non-urgent issues.

Retention or deletion of data after termination is governed by the Privacy Policy and our legal obligations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and title or non-infringement, to the extent permitted by law.

We do not warrant that outputs are accurate, complete, reliable, or continuously available, that any deal will close, that financing will be obtained, that any projected return will be achieved, that any loss will be avoided, or that any output meets professional standards. Some jurisdictions do not allow certain disclaimers; where a right cannot be waived, it remains yours.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAB9 INTELL and its affiliates, personnel, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, goodwill, or data; loss of investment; missed opportunities; financing or transaction losses; business interruption; or damages arising from reliance on outputs.

Our aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service during the 12 months immediately before the event giving rise to the claim, or (b) USD $100.

These limitations apply regardless of the legal theory and even if we were advised of the possibility of the damages, except where prohibited by law or for liability that cannot lawfully be limited.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless LAB9 INTELL, its affiliates, personnel, and service providers from third-party claims, damages, liabilities, costs, and reasonable attorneys’ fees arising from your inputs or content; your violation of these Terms, law, or third-party rights; your transactions, activities, or use of outputs; or your misuse of the Service. We will give you reasonable notice of the claim, allow you to control the defense, and cooperate reasonably; you may not settle a claim in a way that imposes an admission or a non-monetary obligation on us without our consent.

LAB9 INTELL is not your fiduciary, investment adviser, broker-dealer, lender, appraiser, or agent. Real-estate investments can lose value and involve legal, financial, tax, operating, environmental, physical-condition, market, financing, tenant, title, zoning, and other risks. You bear final responsibility for your decisions and for any documents you sign.

Before filing a formal claim, and except for urgent injunctive relief or matters eligible for small-claims resolution, each side agrees to try in good faith to resolve the dispute informally for at least 30 days after written notice of the dispute.

Notices to us may be sent to support@lab9intell.com with the subject “Legal notice.” Nothing in this section waives any non-waivable statutory right.

We may update these Terms to reflect product, legal, security, or business changes. Where required, we will provide reasonable notice of material changes through the Service, email, or other reasonable means before they take effect. Continued use after the effective date means you accept the updated Terms, except where additional consent is required by law.

If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, reorganization, sale, or by operation of law. Neither party is liable for delays or failures caused by events beyond its reasonable control. Headings are for convenience only. These Terms, together with the Privacy Policy and your plan or order terms, are the entire agreement for the Service, subject to any separate signed agreement between the parties.

These Terms are subject to the mandatory laws and jurisdictional rules that apply to the parties and the Service. A specific governing-law or venue clause may be added when LAB9 INTELL’s operating legal entity and principal jurisdiction are formally established.

Questions about these Terms, legal notices, and account-security notices: support@lab9intell.com.