Legal
Privacy Policy
Effective date: [EFFECTIVE DATE PLACEHOLDER]
Beta placeholder — requires final legal review.
This policy is a startup-SaaS placeholder maintained by LAB9 INTELL for the invite-only beta. It has not been reviewed or approved by an attorney and must be reviewed by legal counsel before any broader public launch.
1. Account information
When you create an account we collect the email address you sign up with and, if you use a social provider, the profile information that provider returns (name, avatar, provider user id). We use this to authenticate you and to communicate about the service.
2. Uploaded deal documents
Documents you upload (broker packages, OMs, rent rolls, financials) are stored so the service can analyze them for you. Only you and LAB9 INTELL personnel with a legitimate operational need can access your documents. We do not sell your documents and we do not use them to train third-party foundation models.
3. Application usage data
We record basic operational data such as which analyses were run, feature usage, request timing, and error diagnostics. We use this to operate, secure, and improve the service. Diagnostic data is scrubbed of the contents of your documents.
4. Payment processing (Stripe)
Subscriptions are processed by Stripe. Payment card details are collected and stored by Stripe, not by LAB9 INTELL. We receive limited billing metadata (subscription status, plan, renewal dates) needed to grant access to paid features.
5. Service providers
We rely on third-party service providers to operate LAB9 INTELL, including cloud hosting, database, authentication, storage, email delivery, and AI model providers. These providers act on our behalf under contractual obligations to protect your data.
6. Data retention
We retain account information, uploaded documents, and generated analyses for as long as your account is active. On request, we will delete your account data within a reasonable period, except where retention is required for legal, tax, fraud-prevention, or dispute-resolution purposes.
7. Security limitations
We use industry-standard measures (encryption in transit, access controls, row-level security) to protect your data. No online service can guarantee absolute security. You are responsible for keeping your credentials confidential and for the security of the devices you use.
8. Your choices
You can update your account information, cancel your subscription, or request data deletion by contacting support. You can stop uploading documents at any time.
9. Contact / support
Privacy questions or requests: support@lab9intell.com.